DotParse Pty Ltd Privacy Policy

Last updated: 23 March 2023

At DotParse Pty Ltd (Registration Number: 2017/147347/07), with our registered address at DotParse Bon Esperance Farm, R44, Stellenbosch, 7600, South Africa, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we collect from you when you use our standalone software or Software as a Service (collectively, “Services”).

This Privacy Policy is in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable privacy laws in South Africa.

1. Information we collect
We may collect and process the following types of personal information:

a. Personal identification information: such as your name, email address, phone number, and physical address.
b. Technical information: such as your IP address, browser type, operating system, and other device-related information.
c. Usage information: such as how you interact with our Services, including time spent on our Services, features used, and error reports.
d. Billing and payment information: such as credit card details, billing address, and transaction history.

2. How we use your information
We use the personal information we collect for the following purposes:

a. To provide and maintain our Services.
b. To communicate with you and provide customer support.
c. To improve and personalize your experience with our Services.
d. To process payments and manage billing information.
e. To maintain the security and integrity of our Services.
f. To comply with legal obligations and prevent fraud.
g. To send marketing and promotional materials, if you have opted-in to receive such communications.
h. To conduct research, analysis, and development for the improvement of our Services.
i. To enforce our terms and conditions and protect our legal rights.

3. Disclosure of your information
We may share your personal information with third parties in the following circumstances:

a. With your consent or at your direction.
b. With our service providers, vendors, and partners who help us operate, maintain, and improve our Services.
c. With third parties for legal or security reasons, such as to comply with a law, regulation, or court order; to prevent or investigate suspected fraud, security breaches, or other illegal activities; or to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
d. In connection with a merger, acquisition, or sale of assets, where we may transfer your information to a third party as part of the transaction.

4. International data transfers
We may transfer your personal information to countries outside of South Africa. When transferring your information internationally, we will take appropriate measures to ensure the protection of your personal information in accordance with this Privacy Policy and applicable privacy laws.

5. Data security
We are committed to protecting your personal information and have implemented appropriate technical and organizational measures to protect against unauthorized access, loss, misuse, or alteration of your information.

6. Data retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

7. Your rights and choices
Under the POPIA and other applicable privacy laws, you have the following rights concerning your personal information:

a. Access: You have the right to request access to your personal information held by us.
b. Correction: You have the right to request the correction or updating of your personal information if it is inaccurate or incomplete.
c. Erasure: You have the right to request the deletion of your personal information under certain circumstances.
d. Objection: You have the right to object to the processing of your personal information under certain circumstances.
e. Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
f. Data portability: You have the right to request that we transfer your personal information to another organization or directly to you, where feasible.

To exercise any of these rights or for any questions regarding this Privacy Policy, please contact us at or by mail at:

DotParse Pty Ltd
Bon Esperance Farm, R44
Stellenbosch, 7600
South Africa

8. Third-party links
Our Services may contain links to external websites or services operated by third parties. This Privacy Policy does not apply to these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you may access through our Services.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services or applicable laws. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other appropriate communication channels. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

10. Minors
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors without the consent of their parent or guardian. If you become aware that a minor has provided us with personal information without the necessary consent, please contact us, and we will take steps to delete such information.

11. Contact us
If you have any questions, concerns, or complaints about this Privacy Policy, your personal information, or our privacy practices, please contact us at [Contact Email] or by mail at:

DotParse Pty Ltd
Bon Esperance Farm, R44
Stellenbosch, 7600
South Africa

We will respond to your inquiry as soon as reasonably possible, and in any event, within the timeframes required by applicable law.